Question 1

Getting Started — What's the best way to use Clarity right now?

Accepted Answer

For the best experience, we recommend using Clarity on desktop through a modern web browser. While the mobile version is functional, some layouts and visualizations may not display perfectly yet. We're actively optimizing the mobile experience over time.

Question 2

Getting Started — Can I upgrade or downgrade my plan at any time?

Accepted Answer

You can switch plans anytime — upgrades take effect instantly, and downgrades apply to your next billing cycle.

Question 3

Getting Started — Do you offer refunds?

Accepted Answer

No. We don't offer refunds — but you can cancel anytime and keep full access until your billing period ends.

Question 4

Getting Started — What payment methods do you accept?

Accepted Answer

We currently accept credit and debit cards through secure payment processing.

Question 5

Getting Started — Is there a long-term commitment?

Accepted Answer

No. All plans are flexible — pay monthly or yearly (for extra savings). You're free to cancel anytime.

Question 6

Getting Started — Is there a free trial?

Accepted Answer

There's no trial — but our Basic plan is 100% free for everyone. You can explore the core features before upgrading.

Question 7

Portfolios — How do I create my first portfolio?

Accepted Answer

Go to the Portfolio section and click “Create Portfolio.” Add your assets manually with their quantities and purchase prices. Your portfolio updates automatically as you make changes. (Wallet connection for automatic tracking is coming soon.)

Question 8

Portfolios — Can I track multiple portfolios?

Accepted Answer

Absolutely. You can create and manage unlimited portfolios to organize your investments by strategy, goals, or risk level. Each portfolio is tracked independently, giving you a clear view of what's working best.

Question 9

Portfolios — How do I add transactions to my portfolio?

Accepted Answer

Select any asset in your portfolio, click “View Transactions,” then “Add Transaction.” Choose the transaction type (buy, sell, or transfer), enter the amount, price, and date. Clarity will automatically recalculate your performance metrics.

Question 10

Portfolios — What do ROI and Contribution to Growth mean?

Accepted Answer

ROI (Return on Investment) shows the percentage gain or loss on each asset. Contribution to Growth reveals how much each asset impacts your total portfolio performance — helping you identify your strongest and weakest performers at a glance.

Question 11

Indices — What's the difference between preloaded and custom indices?

Accepted Answer

Preloaded indices are curated by Clarity and mirror popular benchmarks like the Grayscale DeFi Index or Bitwise 10 Crypto Index. Custom indices are fully created by you, letting you select assets and weights to track your own strategies or themes.

Question 12

Indices — How do I create a new index?

Accepted Answer

Go to the Indices section and click “Create Index.” Select the assets you want to include, set their initial weights, and name your index. Clarity will automatically calculate its historical and real-time performance.

Question 13

Indices — Can I create multiple indices?

Accepted Answer

Yes! Clarity allows you to create and track unlimited indices. Compare strategies side-by-side, explore different market sectors, and analyze how each performs over time.

Question 14

Indices — How does Clarity calculate index performance?

Accepted Answer

Clarity uses weighted average returns based on the allocation you set for each asset. The system continuously updates index values using real-time and historical market data, so your results always reflect the most accurate performance picture.

Question 15

Tools — How does the performance evaluator work?

Accepted Answer

The evaluator uses historical price data to show how your investment would have performed if you had invested a specific amount at any point in the past. You can test both lump sum and dollar-cost averaging strategies.

Question 16

Tools — Can I evaluate performance for entire portfolios or indices?

Accepted Answer

Yes! Clarity lets you evaluate historical performance for your full portfolios or any indices — preloaded or custom. This allows you to see how your overall strategy or theme would have performed over time, helping you identify strengths and risks.

Question 17

Tools — How accurate is the historical data?

Accepted Answer

Our historical data is sourced from leading providers like CoinGecko, CoinMarketCap, and major exchanges. Data is updated in real-time, ensuring your analyses and calculations are based on reliable information.

Question 18

Tools — Can I compare different assets side by side?

Accepted Answer

Absolutely! Use the Insights feature to compare up to 3 assets simultaneously. View performance charts, correlation data, and key metrics to make informed investment decisions with confidence.

Question 19

Account & Billing — How do I upgrade to a premium plan?

Accepted Answer

Go to the Pricing page and select a Pro or Enterprise plan. You can choose monthly or yearly billing. We currently accept all major credit cards securely.

Question 20

Account & Billing — How do I change my password?

Accepted Answer

Navigate to Settings > Security and click "Update Password." Enter your current password and your new password. For maximum security, we recommend using a strong, unique password.

Question 21

Account & Billing — Can I view my billing history and download invoices?

Accepted Answer

Yes! Go to Billing & Subscription to view all past invoices. You can download PDF copies for each billing period for your records or accounting purposes.

Question 22

Account & Billing — How do I manage my payment methods?

Accepted Answer

In Billing & Subscription, you can add a new credit card, remove old cards, or update existing ones. All changes are securely saved and used for future subscription payments.

Question 23

Technical — Does Clarity have an API?

Accepted Answer

API access is not available yet, but it's coming soon for Enterprise users. The API will allow you to manage portfolios, indices, and access historical data and market insights programmatically. Documentation will be published alongside its release.

Question 24

Technical — How can I check API availability?

Accepted Answer

You can visit the API section in your account settings or our documentation page (once available) to see the current API status, endpoints, and usage limits. We'll also announce API availability via email and on our platform updates page.

Question 25

Troubleshooting — Why is my portfolio value different from my exchange?

Accepted Answer

Small differences may occur due to timing of price updates, variations in data sources, or pending transactions. Make sure all your transactions are recorded, and check that the asset prices align with your expectations.

Question 26

Troubleshooting — The performance evaluator shows unexpected results. Why?

Accepted Answer

Check your input parameters carefully — including investment amount, dates, and selected assets. Remember, the evaluator uses historical data; actual results may vary. Market conditions, fees, and slippage are not included in basic calculations.

Question 27

Troubleshooting — Why doesn't my portfolio summary reflect recent changes?

Accepted Answer

Portfolio calculations are computationally intensive and are processed in the background. This means that recently added, edited, or deleted transactions may take a few moments to reflect in your portfolio summary. Rest assured, all changes are saved and will be reflected shortly.

Question 28

Troubleshooting — Why don't I see changes immediately after upgrading or downgrading my plan?

Accepted Answer

Some actions, like upgrading or downgrading your plan, are processed in the background. If you don't see the changes right away, try refreshing the page. Rest assured, the updates are applied and will appear shortly.

Help Center

Frequently Asked Questions

Categories

What's the best way to use Clarity right now?

Can I upgrade or downgrade my plan at any time?

Do you offer refunds?

What payment methods do you accept?

Is there a long-term commitment?

Is there a free trial?

Still Need Help?

Important Disclosures

Past Performance ≠ Future Results

Transparent Methodology

Real-Time Data Calculation